FAQS
Yes! This is our preferred way to talk to anyone – it feels more personal!
You can call us on 01227 649 099
Our head office is based in Whitstable, but we provide our services to the whole of Kent.
Of course!
Call us on 01227 649 099 and we can schedule an engineer to come and take a look!
It depends on our engineers’ schedules, and the call out package you have selected. To find out more about our call out packages
If all goes smoothly we estimate a front end service to take 1-1.5 hours dependent upon your machine model.
A full workshop service and descale will take between 1-2 weeks dependent upon the condition of your machine.
We have machines available to loan temporarily whilst your machine is in our workshop to reduce your downtime
It depends on our engineers' schedules, we always aim to get to you as soon as we can, whilst remaining honest about our next availability.
Our engineers carry a range of parts with them for various makes and model of machine, and always aim to have your machine back up and running for you at our first visit.
However, we do have replacement machines available to lease short term, if your machine is estimated to be out of action for a while.
It is recommended that you service your machine every 3–12 months depending on your machine usage to prevent any problems.
A PSSR inspection stands for Pressure Systems Safety Regulation 2000. It is a legally required test that confirms the safety of your pressure system. Espresso is made using force through pressure, which is why the espresso machine needs a PSSR inspection.
We mainly look at commercial machines, we may be able to look at your home machines, but these are not normally beneficial.
CoffeeSafe is an independent health and safety driven organisation.
As a service provider, we follow their safety regulations in order to carry out the inspection to the highest possible standards.
The course that our engineers take with CoffeeSafe is approved by IOSH (Institution of Occupational Safety and Health).
Our engineers are taught the ins and outs of coffee machines by the manufacturers themselves.
