Here you will find our most frequently asked questions.


Yes! This is our preferred way to talk to anyone – it feels more personal!

You can call us on 01227 649 099

Our head office is based in Whitstable, but we provide our services to the whole of Kent.

Of course! Call us on 01227 649 099 and we can schedule an engineer to come and take a look!

It depends on our engineers’ schedules, and the call out package you have selected. To find out more about our call out packages

If all goes smoothly, we estimate that a general front end service takes 1-hour, full service takes 1 ½ hours and our workshop service around 2 ½ hours.

If our qualified engineers cannot fix your machine onsite, we will provide a replacement machine until we can get your coffee machine fixed and, on its way, back to you!

It is recommended that you service your machine every 3–12 months depending on your machine usage to prevent any problems.

A PSSR inspection stands for Pressure Systems Safety Regulation 2000. It is a legally required test that confirms the safety of your pressure system. Espresso is made using force through pressure, which is why the espresso machine needs a PSSR inspection.

We mainly look at commercial machines, we may be able to look at your home machines, but these are not normally beneficial.

CoffeeSafe is an independent health and safety driven organisation. As a service provider, we follow their safety regulations in order to carry out the inspection to the highest possible standards. The course that our engineers take with CoffeeSafe is approved by IOSH (Institution of Occupational Safety and Health). Our engineers are taught the ins and outs of coffee machines by the manufacturers themselves.

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